IDS Systems provides reliable and comprehensive technology solutions that allow organizations to leverage technology as a strategic asset. In order to facilitate the implementation and support of those, IDS maintains several solutions that are indispensable to the modern technology-enabled operation.
IDS DataGuard™ is a comprehensive solution that provides backup and recovery, business continuity and disaster recovery capability in an unprecedented packaging model. As a hybrid cloud-provisioned solution, IDS DataGuard™ is a fully featured solution that replaces the majority of backup solutions that are currently deployed in most environments. It is an appliance-based solution that leverages cloud and virtualization capabilities, allowing the organization to completely eliminate tape-based backups.
Backup and Recovery
A simple and straightforward on and off-site backup solution for the small to medium-sized market. The solution stores data locally on the appliance and uses powerful deduplication and compression to synchronize data offsite to Canadian data centres. It provides on-site availability with redundant off-site backups.
No need to discard investments already made. No backup software? No problem. IDS DataGuard™ can provide a complete solution by itself or used with existing software. In fact, you could simply deploy the device as a network attached drive and it will protect itself and the data you place on it.
With local and remote copies of data, smaller events that impact a single server or larger ones that affect the entire server room are easily handled.
and Business Continuity
Embedded virtualization technology permits a failed server to be immediately redeployed right on the backup appliance, while the original server is being repaired.
Cloud-based virtualization of the backed up data allow the entire server room to be reconstructed in minutes on secure cloud-provisioned virtual servers. While you deal with the events at hand, your organization continues to be effective.
Eliminates Tape Backups
No tape drive – all data is stored on hard disk, so there is no media to swap – ever.
Appliances range in size from 250 GB to 120 TB. With compression and deduplication, allows for individual backups of up to 1 PB. Deduplication and compression allows achievement of up to 40X compression rates.
Bare metal restores are available for Windows servers, Microsoft Exchange, SharePoint and SQL Servers – along with all of their data.
Local and off-site backups are totally automated. Even if the appliance is tuned off, your environment is safe and accessible. Our staffed operations centre is there to assist you around the clock.
All IDS Systems staff are Canadian Federal Government security cleared to a minimum of Enhanced Reliability and most are cleared to the Secret level or higher. We conduct police background checks on our staff. IDS systems hires full time staff rather than subcontractors, and all responsibilities related to system monitoring and support is performed entirely by staff.
IDS Systems is a Canadian Federal Government security cleared organization at the Secret level. We have implemented internal policies surrounding the safeguarding of information, and in particular client-related information. We also maintain a Canadian Federal Government facility clearance with document safeguarding and retention approval up to the Secret level. All data is maintained on corporate systems and never leaves Canadian borders.
All data that is transmitted and stored off site is encrypted using AES 256 + SSL key based encryption before transmission. Our Canadian cloud data centres are SAS70 Type II Certified – meeting all certifications required by AICPA’s Auditing Standards Board. Data centres are audited annually to ensure they maintain optimum standards of performance and security.
Customized Functionality Levels
The basic protection level offered is IDS DataGuard™ off-site backup, 3-year warranty on hardware, technical support, no recovery fees, optional data replication capabilities, bare metal restores and high-performance compression and deduplication. Once you have purchased the appliance, you pay a minimal fee to provide ongoing capabilities and support. The service is priced based on the volume of data being protected. Alerts are provided via e-mail to designated addresses. Our Operations Support Team monitor the alerts to ensure proper operation. IDS personnel do not actively monitor the backup jobs; however, our resources may be engaged on an ad-hoc support basis. Support is offered on a best-effort basis during normal business hours.
When the infrastructure being monitored is more critical, the Basic Protection service may be augmented to an Enhanced Protection level. Including all of the features of the Basic Protection, Enhanced Protection includes snapshots as well as on and off-site virtualization capabilities. Bare metal restores are included with this service level. Additionally, our monitoring tools escalate alerts to IDS’ internal operators for immediate action. They follow through directly with the client to inform them of the issues and ensure that they are being addressed. This service provides a first-line triage that ensures that the proper resources address the incident. Full incident tracking is provided until resolution is achieved. Incident ticketing is provided with this service level. Enhanced protection is billed in the same manner as is Base Protection with a slight premium to support the enhanced service level.
The IDS DataGuard™ solution is sized based on the volume of data to be protected. All but the very smallest solution is configured with RAID protected hard drives. The appliance is normally a small form-factor minitower enclosure or a 2U rack-mount server. All data connections are 1 or 10 Gb Ethernet, and starting at the 2 TB unit, include multiple data interfaces.
Cloud Technology Team
IDS Systems is a full service technology consulting organization. Our team of technical resources account for more than 90% of our staff, including personnel that are highly skilled in most technology products. Our affiliation and partnerships with strategic manufacturers and software vendors allows us to escalate issues rapidly and effectively.
TESTIMONIALS FROM YOUR PEERS
Our practice is one of the largest in Northern Ontario – four dentists with 13 ops and a very heavy schedule. About a year ago, when our clinic manager came in to open the clinic 30 minutes before patients would arrive, we realized our server had failed overnight due to a severe thunderstorm and a series of power failures. Nothing was available, including patient records, schedules, procedures, billing, lab work and more. This was our worst nightmare. Prior to this, we had invested in the IDS DataGuard™ Dental disaster recovery program.
We made one call to IDS at 7:05 am, and by 7:20 all services were back online running on the recovery device that was included as part of the problem. Not a single patient was aware of an issue, and we were able to service all of them as if the server was running normally.
Over the next two weeks, we acquired the necessary replacement parts for the server and it was reinstated, again seamlessly to all operations.
This solution saved us tens of thousands of dollars, simply because it gave us a safety net that was available even when we didn’t know when it would be needed.
Without this solution, we would have likely had to close the clinic for at least a week (more likely two weeks) and damage to revenue and client relations would have been severe. I wholeheartedly recommend this solution to every clinic in Canada. The team at IDS understands our business and protect what we are unable to.
It lets me sleep at night knowing that we are in good hands.
Dr. Lisa Kelly, DDS, Practice Owner
I manage a high-output general dentistry practice in the national capital region with a number of dentists and a high volume daily patient load. A few months ago we were the victim of a server failure, even though we had a managed service from a very reputable dental-specific service provider to operate our IT and our backups.
It was a hardware failure, which was unforeseeable.
We also had a backup solution that protected all of our data. However, since our server had failed, there was no alternate computer that could operate as a server in our office. It took us three days to source a server and have it delivered, followed by another thee days for our service provider to configure it, set it up and recover data to it.
Six days after the event, we were able to open the doors of the clinic again – even though we thought we were protected.
In addition to the cost of IT professional services fees that we had to pay for the emergency service, the new server, and our regular support fees (all of which escalated into several tens of thousands of dollars!!), we now also had to deal with lost revenue from our patients and the possible impact it had on our patient roster. It was a terrible event, and one I hope never to live again.
If we had been using IDS DataGuard™, we would have completely avoided the outage and the problem would have been resolved in minutes – not days.
We learned that not all solutions are complete – for only a few hundred dollars more per year we would have saved tens of thousands of dollars and would have eliminated client impacts.
Name and clinic withheld