Job Description:

The Service Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to technology including: workstations, servers, printers, networks, and vendor specific hardware and software.

Duties and Responsibilities:

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.
  • Support of disaster recovery solutions.
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Includes firewall rules changes, firmware updates etc.
  • Basic remote access solution implementation and support: VPN, Terminal Services.
  • System documentation maintenance.
  • Communication with customers as required.

Knowledge, Skills, and/or Abilities Required:

  • Advanced understanding of operating systems, business applications, printing systems, and network systems.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
  • Diagnostic skills for technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast moving environment.

Educational/Vocational/Previous Experience Recommendations:

  • 3 years of IT or related experience (MSP experience Preferred).
  • Bilingualism (English / French) would be an asset.
  • Experience in service tools such as ConnectWise, N-Able’s N-Central, IT Glue, Brightgauge

Benefits:

  • Competitive salary based on experience and qualifications.
  • Standard company benefits
  • Participation in training

Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job.  Other duties may be assigned as needed.

Application Form

  • Accepted file types: pdf, Max. file size: 64 MB.