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Resident Systems Engineer
IDS Professional Services has strategically categorized its service offerings to rapidly implement
new systems and other technological changes with minimal operational impact. These groups include Planning, Building and Operational Services.
IDS has been providing Resident Systems Engineer services as part of its core
offerings since its first beginnings in 1995. The Resident Systems Engineer service is
designed to ensure that solutions implemented in the customer environment
continue to meet client expectations based on their functional, operational and
business requirements. An IDS engineer can be provided to monitor and control
performance levels, schedules, storage requirements, archival policies, as well as
ensure compliance with configuration management and change control obligations.
The Resident Systems Engineer service is available on all products and technologies
that are supported by our staff.
The Resident Systems Engineer service can be included as a follow-on service to
ensure successful implementation and on-going operation of a complimentary
activity, or used by itself to address a specific requirement in the client technology
environment. The Resident Systems Engineer service provides on-site technical
consultative support in maintaining the custoler's software and hardware solutions.
The Resident Systems Engineer can provide support in any one or more of the following areas:
- System Administration Services
- Scheduling and monitoring of backups
- Monitoring and optimizing archival solutions
- Storage, Networking and Firewalls
- Assistance with upgrade and expansion plans
- Monthly or other frequency technology and strategy reviews
- Assistance in creation of site-specific documentation, including operating
guides, Insall/Upgrade Cookbooks, Design Guides, Weekly/Monthly Status Reports
- Disaster Recovery Planning Procedures
- On-site Training to Customer Staff
- Tier-1 escalation support with affiliated manufacturers and ISVs.
The customer has the option of selecting which support activities are required to
address their specific needs. An experienced IDS Professional Services team delivers
the Resident Systems Engineer services. Normally these engagements will run from
four months to two years. Pricing for the Resident Systems Engineer service will vary
based on the duration, level of complexity of the customer environment and the level
of expertise required resources committed to guaranteeing customer satisfaction. A
tailored statement of work is prepared prior to each engagement based on the set of
agreed-upon activities that match the customer's business needs.
Comprehensive Professional Services Offerings
IDS' Enterprise Services organization offers a broad array of services. Based on a client-centric flexible approach,
organizations of all sizes can acquire these services precisely when they are required.
All engagements involve the deployment of IDS' Professional Services team. Each highly skilled member posesses the knowledge and
experience to effectively meet client needs. Team members may include an IDS Project Manager, Technology Architects and one or more Systems
Engineers. Resources are deployed as required throughout the engagement to ensure that project objectives and deadlines are met.
Contact your account representative for details on how to build a customized service offering for your organization.
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