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New Release Upgrades
IDS Professional Services has strategically categorized its service offerings to rapidly implement
new systems and other technological changes with minimal operational impact. These groups include Planning, Building and Operational Services.
Experiendced IDS professional services engineers deliver new release upgrade services for
supported products. This upgrade process is designed to preserve existing data currently
protected by the software system. The service upgrades core components as well as
peripheral software modules, including software agents and specialized options
implemented in conjunction with the core products. It retains system data and
configuration data as well as the ability to access prior version processed data when
supported by the software manufacturer. The completion of the new release upgrade is
intended to deliver enhanced product functionality, performance and ease of operation, as
well as additional compatibility with current technology devices and equipment. Customers
may also leverage this service to enable additional functionality that was previously
unavailable in the product version installed prior to the upgrade.
Standard Services
- Customer Environment Validation Validation that system requirements have
been met within the software product environment prior to upgrading.
- Database Upgrades Application of any required service pack upgrades and other
required activities to prepare the system for the upgraded software system.
- Core Component Upgrade Application upgrade to the core application components.
- Software Agent Upgrades Upgrade of all software agents and confirmation that
all storage devices are being properly accessed and controlled by the upgraded software.
- Basic Knowledge Transfer on Upgraded Modules New feature and functionality
review with operational staff.
- Basic Project Coordination Performance of basic project management activities;
serves as single point of contact scheduling IDS resources and risk mitigation to
ensure quality service delivery in a timely manner.
Optional Services
- New Feature and Functionality Configuration Post-upgrade follow-on support for
the implementation of new software enhancements within the upgraded product suite.
- Remote Agent Module Upgrade Upgrade of the platform and application specific
modules for agents on remote servers and platforms that are not dedicated to the
operation of the primary software system that was upgraded as part of the Standard Services.
- Customer Specific Installation and Upgrade Documentation Captures actual user
environment detail and defines the required paths, configuration details, hardeware requirements, etc.
- Disaster Recovery Testing Regression testing for existing practices and procedures
to ensure operational consistency following the application upgrade.
- Comprehensive Project Management Detailed project planning, scheduling of
consultant resources, daily and/or weekly communications and reporting with the project team.
Comprehensive Professional Services Offerings
IDS' Enterprise Services organization offers a broad array of services. Based on a client-centric flexible approach,
organizations of all sizes can acquire these services precisely when they are required.
All engagements involve the deployment of IDS' Professional Services team. Each highly skilled member posesses the knowledge and
experience to effectively meet client needs. Team members may include an IDS Project Manager, Technology Architects and one or more Systems
Engineers. Resources are deployed as required throughout the engagement to ensure that project objectives and deadlines are met.
Contact your account representative for details on how to build a customized service offering for your organization.
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